Contact information
Last updated: October 5, 2026
Contact Thermal CozyRobe
Our customer support team is available to assist you with questions regarding your order, delivery, returns, refunds or our products.
Customer Support
Email: support.thermalcozyrobe@gmail.com
You can also contact us through our contact form.
Order Support
For questions regarding an existing order, please include your order number in your message so that we can assist you as quickly as possible.
Our team can assist with:
- Order status and tracking
- Shipping and delivery questions
- Address corrections
- Returns and refunds
- Damaged, defective or incorrect items
- Product information
Response Time
We aim to respond to customer enquiries as quickly as possible. Please allow up to 1–2 business days for a response during periods of high demand.
Returns
Please do not send a product back without contacting us first. Approved return requests will receive the appropriate return instructions and return address from our customer support team.
For more information, please review our Return & Refund Policy.
Shipping
For delivery estimates, shipping rates and tracking information, please review our Shipping Policy.
Contact Details
Thermal CozyRobe
Customer Support
support.thermalcozyrobe@gmail.com