Terms of service
Last updated: October 5, 2026
Overview
This website is operated by Thermal CozyRobe. Throughout the site, the terms “we”, “us” and “our” refer to Thermal CozyRobe.
By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service, including any additional terms, policies and notices referenced on this website.
These Terms apply to all users of the site, including visitors, customers and purchasers.
Online Store Terms
By using this website, you confirm that you have the legal capacity to enter into a purchase agreement in your jurisdiction.
You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using our website.
Products and Availability
We make every reasonable effort to display our products, descriptions, features and images as accurately as possible.
Actual colors or appearance may vary slightly depending on your screen, device settings, lighting conditions or manufacturing variations.
Product availability may change without notice. We reserve the right to limit quantities, discontinue products or modify product information when reasonably necessary.
Prices and Payment
Prices displayed for customers in Canada are generally shown in Canadian dollars (CAD), unless otherwise indicated.
Applicable shipping charges, taxes or other amounts will be displayed during checkout when required.
We reserve the right to modify our prices, promotions and offers at any time. Any price change will not affect an order that has already been accepted, unless required to correct an obvious pricing or technical error.
Orders
Placing an order constitutes an offer to purchase the selected products. Receipt of an order confirmation does not necessarily mean that the order has been finally accepted or dispatched.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, payment issues, product unavailability or inaccurate customer information.
If an order is cancelled after payment has been collected, any applicable refund will be returned to the original payment method.
Accuracy of Customer Information
You agree to provide current, complete and accurate information when placing an order.
This includes your name, email address, billing information and shipping address.
If you notice an error after placing an order, please contact us as soon as possible at support.thermalcozyrobe@gmail.com .
Shipping and Delivery
Shipping options, estimated delivery times and applicable charges are described in our Shipping Policy and displayed at checkout when applicable.
Delivery estimates are provided for informational purposes and may be affected by circumstances outside our reasonable control.
For full details, please refer to our Shipping Policy.
Returns and Refunds
Eligible customers may request a return within 14 calendar days of receiving their order, subject to the conditions set out in our Return & Refund Policy.
For complete information regarding eligibility, return instructions, damaged products and refunds, please refer to our Return & Refund Policy.
Promotions and Discounts
Promotional offers, bundle discounts, free shipping offers and discount codes may be subject to specific conditions.
Unless otherwise stated, promotional offers cannot be combined. We reserve the right to modify or end a promotion at any time, without affecting orders already accepted under that promotion.
Third-Party Services
Certain services available through our website may be provided by third parties, including payment processors, delivery providers, fulfillment partners and ecommerce technology providers.
We are not responsible for the independent actions, websites or services of third parties, except where applicable law provides otherwise.
Website Accuracy
We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability or shipping information.
We reserve the right to correct such errors and update information when necessary.
Prohibited Uses
You may not use this website:
- For unlawful or fraudulent purposes.
- To infringe intellectual property or other legal rights.
- To transmit malicious software, viruses or harmful code.
- To collect personal information about others without authorization.
- To interfere with the security or proper operation of the website.
- To attempt unauthorized access to our systems or services.
Intellectual Property
Unless otherwise stated, the content available on Thermal CozyRobe, including text, graphics, logos, layouts and original visual content, is protected by applicable intellectual property laws.
Such content may not be reproduced, distributed or commercially exploited without prior authorization, except where permitted by law.
Disclaimer
We strive to provide reliable access to our website and services, but we cannot guarantee that the website will always operate without interruption, delay or technical error.
Nothing in these Terms excludes or limits any warranty, right or remedy that cannot legally be excluded under applicable consumer protection law.
Limitation of Liability
To the maximum extent permitted by applicable law, Thermal CozyRobe shall not be liable for indirect or consequential losses arising solely from the use or inability to use our website or services.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law or affects any mandatory consumer rights.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business practices or applicable requirements.
The most recent version will always be available on this page, together with the date of the latest update.
Consumer Rights
Nothing in these Terms of Service is intended to restrict or waive any mandatory rights available to consumers under applicable Canadian consumer protection laws.
Contact Us
If you have any questions regarding these Terms of Service, please contact:
Thermal CozyRobe Support
support.thermalcozyrobe@gmail.com