Refund policy

Last updated: October 5, 2026

14-Day Returns

At Thermal CozyRobe, your satisfaction is important to us. If your order is not right for you, you may request a return within 14 calendar days of receiving your order.

Items must be returned in their original condition, unused, unwashed, and, whenever possible, in their original packaging. Each return request is reviewed individually so that we can provide the most appropriate solution.

Return Eligibility

  • The item must be unused, in good condition and complete with all included accessories.
  • A proof of purchase, such as your order number or confirmation email, is required.
  • Gift cards and personalized items are not eligible for return.

How to Request a Return

  1. Contact us at support.thermalcozyrobe@gmail.com and include your order number.
  2. Once your return request has been approved, we will provide you with the appropriate return instructions and return address.
  3. Once the returned item has been received and inspected, any approved refund will be issued to the original payment method used for your purchase.

Return Shipping & Refund Timing

  • Return shipping costs may be covered by Thermal CozyRobe depending on the reason for the return. The applicable conditions will be confirmed when your return request is approved.
  • Approved refunds are processed within a maximum of 14 days after the returned item has been received and inspected, excluding any additional processing time required by your bank or payment provider.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 48 hours of delivery and include clear photos of the item and packaging.

Depending on the circumstances, we may offer an appropriate solution, including a replacement, refund, or another suitable resolution.

Order Issues

If you experience any issue with your order, please contact our customer support team before returning the product. Returns sent without prior authorization may not be accepted.

Questions? Thermal CozyRobe Support • support.thermalcozyrobe@gmail.com