Shipping policy

Shipping Policy

Last updated: October 5, 2026

Shipping Within Canada

Thermal CozyRobe primarily serves customers across Canada. Orders are fulfilled through our shipping and fulfillment partners serving the Canadian market.

Shipping Options

Standard Shipping — $7.99 CAD
Estimated delivery: 5–9 business days.

Express Shipping — $14.99 CAD
Estimated delivery: 2–4 business days.

Express Shipping is FREE on orders over $100 CAD. The applicable shipping rate will be displayed at checkout before payment.

Order Processing

Orders are processed during business days, excluding weekends and public holidays. Once your order has been prepared for shipment, you will receive a confirmation email with tracking information when available.

Tracked Shipping

All eligible Thermal CozyRobe orders include tracked shipping. Tracking details will be sent to the email address provided during checkout once the carrier has generated the tracking number.

Delivery Estimates

Delivery times shown on our website are estimates and may vary depending on the destination, carrier activity, weather conditions, public holidays, remote-area delivery or other circumstances outside our reasonable control.

Customers in remote or rural areas may experience additional transit time.

Shipping Address

Customers are responsible for ensuring that the shipping information entered at checkout is complete and accurate.

If you notice an error after placing your order, please contact us as soon as possible at support.thermalcozyrobe@gmail.com. We cannot guarantee that changes can be made once an order has entered the fulfillment process.

Delayed, Lost or Missing Orders

If your tracking information has not updated for an unusual period of time, or if your order is marked as delivered but cannot be located, please contact us at support.thermalcozyrobe@gmail.com.

Please include your order number and any available tracking information so that our team can review the shipment with the relevant fulfillment or delivery partner.

Delivery Issues

If an order cannot be delivered because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply if the parcel must be resent.

Consumer Rights

Nothing in this Shipping Policy limits any rights or remedies available to customers under applicable Canadian consumer protection laws.

Contact Us

For any questions regarding shipping or delivery, please contact:

Thermal CozyRobe Customer Support
Email: support.thermalcozyrobe@gmail.com